Delivery Time = Shipping Time + Processing Time + Weekends & Holidays

To ensure your package arrives when you need it, please consider the following:

• Processing Time: It takes 1 - 3 business days for your order to leave our facility. This does not include weekends or Canadian and US holidays.
• Shipping Time: Add the estimated shipping time based on your chosen shipping method to the processing time.

By accurately calculating both processing and shipping times, you'll have a better estimate of when to expect your package. If you have any questions or need further assistance, we're here to help!

Cost: $13 USD
Enjoy reliable shipping for just $13 USD per order! (U.S.A. addresses only)

Delivery Time:
Receive your package in as few as 4 - 8 business days. Please note that this estimate does not include any potential delays at US customs.

Shipping Method:
Your package will be shipped via Canada Post's Tracked Packet or Expedited Parcel service and delivered by USPS Priority Mail.

Benefits:

• Track Your Shipment: Easily monitor your package online.
• Insurance Coverage: Enjoy peace of mind with coverage for loss or damage up to $100.
• Timely Updates: You'll receive an email with your tracking number once your order ships.

Important Notes:

• Hawaii Deliveries: Packages to Hawaii typically take around 30 days.
• Processing Time: We process orders within 1 - 3 business days before shipping.
• Delivery Standards: Times are estimated for business days between major urban centers, with some exceptions.
• Order Weight: For orders over 1 kg, the actual shipping cost will apply.

Thank you for choosing our service! We're committed to ensuring your package arrives safely and promptly. If you have any questions, feel free to reach out!

Cost: $22 USD
Get your package in as few as 3 - 5 business days! (U.S.A. addresses only)

Delivery Time:
Enjoy faster delivery with our XpressPost™ option. Please note that this estimate does not include any potential delays at US customs.

Shipping Method:
Your package will be shipped via Canada Post's XpressPost™ and delivered by USPS Express Mail (EMS).

Benefits:

• Track Your Shipment: Easily monitor your package online.
• Insurance Coverage: Enjoy peace of mind with coverage for loss or damage up to $100.
• Timely Updates: You'll receive an email with your tracking number once your order ships.

Important Notes:

• Hawaii Deliveries: Packages to Hawaii typically take around 30 days.
• Processing Time: We process orders within 1 - 3 business days before shipping.
• Delivery Standards: Times are estimated for business days between major urban centers, with some exceptions.
• Order Weight: For orders over 1 kg, the actual shipping cost will apply.

Thank you for choosing our faster shipping option! We're here to ensure your package arrives quickly and safely. If you have any questions, feel free to reach out!

You can easily track your package using the Canada Post website or the USPS website once the package has entered the United States.

• Canada Post Track a Package
• USPS Track a Package

Important Notice:

Some customers miss the USPS delivery attempt notice, and by the time they realize their package hasn't arrived, it may have already been returned to us. To avoid this situation:

1. Check Tracking Frequently: Regularly check the USPS website with your tracking number.
2. Delivery Attempt: If the USPS tracking page indicates a delivery attempt but you didn't find a notice, please contact USPS immediately.

• Contact USPS: Call 1-800-222-1811 and speak to a representative. Provide your tracking number and ask for the address, phone number, and hours of operation of the local postal unit holding your package. You can schedule a redelivery or pick it up in person. For pickup, a photo ID is required.

Please note that our Customer Service Center has no additional information beyond what is available on the USPS tracking website.

Avoiding Return Fees:

If you do not check the tracking status and USPS holds the package for 15 days (expedited) or 5 days (Xpress) without action, it will be returned to us, incurring additional costs:

• Re-sending Fee: $30.00 - This fee covers the cost of USPS returning the package to us ($18.00) and resending it to you ($12.00). We do not profit from this service; it covers labor and packaging materials.
• Cancellation Fee: $20.00 - If you choose to cancel your order, this fee covers the return shipping cost ($18.00) and credit card transaction fees. Again, we do not profit from this fee; it offsets our costs for labor and packaging materials.

Thank you for your attention to these details. We aim to ensure your package arrives smoothly and on time. If you have any questions or need further assistance, please feel free to contact us.